Healthcare Telehealth Research

Telepharmacy Solutions

Developed workflows connecting pharmacists with rural patients during a remote telehealth internship.

RoleResearcher & Designer
Timeline4 months
StatusPublished

Overview

During a remote internship with a telehealth startup, I collaborated to develop innovative workflows that connect pharmacists with patients in rural and underserved areas.

The project involved extensive user research, prototyping interfaces, and co-authoring a white paper on regulatory considerations for telepharmacy services in Nigeria.

5Rural Communities
200+Patients Served
1White Paper

Key Contributions

User Research

Conducted interviews with rural patients and pharmacists to understand pain points and opportunities.

Interface Design

Prototyped user-friendly interfaces for both patients and healthcare providers.

Regulatory Analysis

Co-authored white paper on regulatory frameworks for telepharmacy in Nigeria.

Workflow Design

Created end-to-end workflows for medication dispensing and patient consultation.

Problem And Objectives

Care access constraints.

Problem

Patients in rural areas were still blocked by distance, delay, and limited pharmacist support.

  • Access gaps: care was unavailable at the point of need.
  • Weak follow-up: clarification and adherence support were inconsistent.
  • Compliance pressure: workflows had to stay safe and well documented.

Objectives

The service model needed to make pharmacist support reachable, usable, and safe.

  • Expand access in underserved areas.
  • Strengthen adherence and follow-up.
  • Keep workflows compliant and safe.
  • Reduce friction for both sides.

Solution Concept

Telepharmacy workflow model.

Remote consults

  • Pharmacist guidance by video, audio, or chat.
  • Faster clarification before medication use.

Request intake

  • Structured submission reduced ambiguity.
  • Review became faster and more consistent.

Rx validation

  • Verification steps supported safe decisions.
  • Compliance stayed embedded in the flow.

Follow-up

  • Reminders supported medication continuity.
  • Follow-up became part of care, not admin.

Challenges And Lessons

Design lessons from the project.

Connectivity

  • Low bandwidth shaped lighter interaction patterns.

User clarity

  • Interfaces had to reduce anxiety and decision friction.

Compliance

  • Safety and regulation had to shape the system from the start.

Local context

  • Trust, language, and care habits directly shaped adoption.

Telepharmacy works best when access, safety, and human support are designed together.

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